Cancellation and Refund Policies

At Book My Gift, we aim to ensure that you are happy with your purchase. Please read our cancellation and refund policies carefully before placing your order.

1. Order Cancellation:

• You can cancel an order within 24 hours of placing it, provided the item has not been dispatched. Please contact us at bookmygiftonline@gmail.com to request a cancellation.
• After 24 hours or once the order is shipped, cancellations will not be possible.

2. Refunds:

• Refunds are only applicable if:
  • The product received is damaged or defective.
  • The product is significantly different from the description provided.
• To request a refund, you must contact us within 7 days of receiving your order. Please provide relevant proof such as images of the product.

3. Non-Refundable Items:

• Customized or personalized items cannot be refunded unless there is a manufacturing defect.
• Products on sale or clearance are not eligible for refunds.

4. Refund Process:

• Once your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method.

5. Exchange Policy:

• Exchanges are allowed for damaged or incorrect items. Please notify us within 7 days of receiving your order.
• The item must be returned in its original packaging and condition for an exchange.

6. Return Shipping:

• If you are returning a product, return shipping costs will be your responsibility unless the item was defective or incorrect.

7. Changes to This Policy:

• We reserve the right to modify these policies at any time. Any changes will be updated on this page.

Contact Us: For any queries related to cancellations or refunds, email us at bookmygiftonline@gmail.com.